Netaxept high latency
Identified - We have identified high response time on Netaxept API.
Our tech team is working on a solution.
Sep 30, 2022 - 14:30 CEST
Uptime over the past 90 days. View historical uptime.
Netaxept Checkout Operational
90 days ago
99.9 % uptime
Today
Netaxept API Degraded Performance
90 days ago
99.85 % uptime
Today
Netaxept Merchant Portal Operational
90 days ago
99.67 % uptime
Today
Netaxept Customer Test Operational
90 days ago
99.25 % uptime
Today
Netaxept Other Components Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 30, 2022

Unresolved incident: Netaxept high latency.

Sep 29, 2022

No incidents reported.

Sep 28, 2022
INC0465166 - Instability of Netaxept
Resolved - The incident has now been resolved and Netaxept payment service has been resumed to normal operation.
Sep 28, 08:45 CEST
Identified - Currently system can process most requests with normal latency but it is still under high load, there is still some delays on system.
Our engineers are working to resolve the problem.
Sep 28, 08:19 CEST
Investigating - We are experiencing instability of Netaxept payment service.
Sep 28, 06:15 CEST
Sep 27, 2022

No incidents reported.

Sep 26, 2022
Netaxept degradation in delivery
Resolved - We have been actively monitoring the system since Friday and no more latency issues have occurred.
This incident have thereby been resolved.
Sep 26, 16:27 CEST
Monitoring - We have solved several issues which had caused high latency and unusual slow response times for peak-time-transactions initiated via our API. Starting from 16:00 CEST today we can see that average transaction volumes are getting accepted with low expected latency.
We keep monitoring the performance.
Sep 23, 17:28 CEST
Update - Netaxept is still suffering from high latency for transactions at peak times via the Netaxept API. The issue appears when initiating a transaction via the API.

If your merchant integration has a timeout value of less that 20 seconds, this will appear as a timeout from Netaxept instead of a slow processing payment.

Our developers are working relentlessly on this issue, and the number of transaction types affected is improved since 21 September.

We are still working on hotfixes to solve the issue for delayed payment acknowledgement, will share ETA in our next update.
Sep 22, 16:46 CEST
Update - We can see a general increase in response time on the Netaxept platform.
The issue seems to appear in certain time intervals.
Our tech-team are in close collaboration with our service partners to investigate and resolve the issue.
Sep 21, 17:30 CEST
Update - We still see periods with high response time - our tech team are continuing to work on a fix for this issue.
Sep 21, 09:40 CEST
Update - We are continuing to work on a fix for this issue.
Sep 21, 06:00 CEST
Identified - At present Netaxept is running with high responses and timeout problems. Some merchants might expect degradation in delivery.

We are working on solution.
Sep 20, 20:10 CEST
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Sep 22, 2022
Sep 21, 2022
Sep 20, 2022
Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022
Netaxept test issue - INC0462492
Resolved - This incident has been resolved.
Sep 17, 19:30 CEST
Identified - An issue affecting test environment on Netaxept has been identified.
We are working on a solution.
Sep 17, 17:00 CEST
Sep 16, 2022
Netaxept report issue
Resolved - Our tech-team is working on improving the report functionality.
In the mean time it is recommended to limit the time interval of the report if the report is not generated.
Sep 16, 17:00 CEST
Update - Unfortunately the initial attempt to fix the report issue was not successful.
Our tech-team is continuing working on a solution.
Sep 15, 20:00 CEST
Update - New settings to improve the database responsible for the admin portal and reports has been made and is expected to take affect after 16:00 CEST. It is expected that the delays will decrease and performance increase after this.
Sep 15, 14:00 CEST
Update - We are continuing to work on a fix for this issue.
Sep 15, 10:10 CEST
Identified - An issue has been identified were downloading heavy transaction reports from the admin portal times out.
Our tech-team is working on a solution.
Sep 13, 11:30 CEST
Netaxept issue
Resolved - This incident has been resolved.
Sep 16, 16:50 CEST
Identified - An issue with slow response time and possible timeouts has been identified.
Sep 16, 16:30 CEST
Transactions not updated in Netaxept admin portal
Resolved - Transaction history in the admin portal has now been synchronized and the issue is resolved.
Sep 16, 12:00 CEST
Update - The transaction history in Netaxept admin portal is still in the process of synchronizing, at the moment the delay is approximately 1 hour.
Sep 16, 09:00 CEST
Update - Unfortunately the initial attempt was not successful. But transaction history for the admin portal is currently getting synced and is expected to be up to date again early morning hours.
Sep 15, 19:45 CEST
Update - New settings to improve the database responsible for the admin portal and reports has been made and is expected to take affect after 16:00 CEST. It is expected that the delays will decrease and performance increase after this.
Sep 15, 14:00 CEST
Identified - An issue with transaction history not being updated in the Netaxept admin portal has been identified. At the moment there are a delay before they are visible.
Our tech-team is working on a solution.
Sep 15, 11:00 CEST
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